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Shipping & Returns
Rates, transit times, and a thirty-day policy that does not require you to argue.
Last updated: 3 August 2026
1. Where we ship
All fifty U.S. states, from our facility at 4767 Sweetwood Drive, Golden, CO 80401. We do not currently ship internationally or to freight forwarders.
2. Rates
| Order value | Method | Cost | Typical transit |
|---|---|---|---|
| Under $65 | USPS Ground Advantage | $6.90 flat | 2–5 business days |
| $65 and over | USPS Ground Advantage | Free | 2–5 business days |
| Any | UPS 2nd Day Air | Calculated at checkout | 2 business days |
| Wholesale over $250 | Local van delivery (Denver–Boulder–Golden) | Free | On your scheduled day |
| Wholesale, out of area | UPS Ground | Calculated by weight | 1–5 business days |
3. Processing time
Orders placed before 2:00 p.m. Mountain on a business day are packed within 48 hours. Custom grinds and blends add two to three days because they are milled against your order rather than pulled from stock. You receive a tracking number by email as soon as the label is generated.
4. Heat, cold and delays
Whole and ground spice travels well in almost all conditions. We do not add insulation or cold packs and we do not hold shipments for weather unless a carrier suspends service to your area. Carrier delays are outside our control, but tell us about one and we will help chase it.
5. Damaged or missing
If a package arrives damaged, photograph it before opening if you can and email hostmaster@origin.roozspices.com within seven days. We replace damaged goods immediately and file the carrier claim ourselves. If tracking shows delivered and nothing arrived, contact us and we will investigate and, in the vast majority of cases, simply resend.
6. Thirty-day satisfaction policy
If any product disappoints you, tell us within thirty days of delivery and we will refund it or replace it, your choice, opened or not. We usually do not ask for the goods back — return shipping on a spice tin costs more than the tin. Refunds are issued to the original payment method within five business days of agreement.
7. Exceptions
Private-label runs and custom blends produced to a customer's own formula are made to order and are not refundable except for a defect in manufacture or an error on our part. Wholesale cases opened and put into service are handled case by case; call us.
8. Cancelling or changing an order
Call or email before the order ships and we will change or cancel it at no cost. Once a mill batch has been run against a custom order we may not be able to cancel it, but we will always tell you honestly where things stand.
9. Sales tax
Colorado state and applicable local sales tax is added to orders shipped within Colorado. Tax on orders to other states is applied where we have an obligation to collect it, and is shown before you confirm.
Questions about this policy? Write to Janice Eaton at hostmaster@origin.roozspices.com, call 303-384-7649, or post to Copper Mesa Spice Trading Co., 4767 Sweetwood Drive, Golden, CO 80401.